News summary:
SAN JOSE, Calif., April 2, 2026 /PRNewswire/ -- Cisco today released its inaugural State of Wireless Report, revealing that Wi-Fi has evolved into a strategic growth engine capable of delivering a multiplier effect—where a single network investment drives compounding returns across employee productivity, customer engagement, and revenue. Based on a survey of over 6,000 global wireless professionals, the report underscores that as organizations reach an inflection point in connectivity demand, those who prioritize wireless strategically are achieving significantly higher business value than their peers.

This business value is governed by the "wireless AI paradox": while AI is a primary driver of wireless ROI, it may also fuel operational complexity and security risks. Whether this dynamic becomes a barrier or a competitive advantage depends on how organizations navigate it. The report provides a strategic roadmap—integrating AI-driven automation, modern security, and specialized expertise—to help address these potential challenges. By taking this holistic approach, the report suggests, organizations are four times more likely to achieve strong returns, turning their wireless infrastructure into a powerful competitive edge.
Modern wireless drives better outcomes for customers, operations, employees, and revenue
The rise of the Internet of Things, AI workloads, and high-bandwidth applications like 4K/8K streaming and AR/VR are now the primary drivers for wireless modernization. As organizations adapt to these demands alongside shifting workplace trends like hot desking and BYOD, they are significantly increasing their wireless budgets:
Those already modernizing are experiencing a multiplier effect—where an investment in wireless generates multiple positive business outcomes:
"The enterprise workforce is evolving into blended teams of humans, AI agents, and automated systems, all operating together at machine speed. Wi-Fi is the foundation that makes that possible, connecting every endpoint, protecting every interaction, and unlocking the operational insights that drive smarter decisions across the business," said Anurag Dhingra, SVP & GM, Enterprise Connectivity & Collaboration, Cisco. "AI is both the biggest opportunity and the biggest test for enterprise networks right now."
The survey shows organizations are accelerating the refresh of wireless networks, with an increasing percentage of respondents planning to upgrade to the 6GHz spectrum. Nearly three in five organizations report plans to deploy Wi-Fi 6E or Wi-Fi 7 in the next year for modernized connectivity.
The Wireless AI Paradox
While AI drives innovation, it introduces three interconnected areas that—when successfully navigated—make organizations four times more likely to achieve wireless ROI (4:1 or higher). To harness this competitive advantage, organizations should consider prioritizing:
About the Cisco State of Wireless Report
The Cisco State of Wireless Report is an inaugural global study based on interviews with 6,098 wireless decision-makers and technical specialists in organizations with at least 250 employees across 30 markets and a range of industries. Research was conducted by Sandpiper Research & Insights.
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About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all. Discover more on The Newsroom and follow us on X at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word 'partner' does not imply a partnership relationship between Cisco and any other company.
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